A partnership built on what matters most at Centra Health

A partnership Built on what matters most at Centra Health

Centra Health is looking for an Environmental Services (EVS) partner to consistently support the people who deliver care and the patients who receive it. That means focusing on the fundamentals that matter every day such as your teams, the experience of patients and staff, reliable and consistent quality, strong operational performance, and thoughtful use of resources. 

Meet the Team
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Centra Health is looking for an  environmental services (EVS) partner to consistently support your people who provide care and the patients who receive it. To deliver on that focus, our approach unites four core pillars – People, Patient and Staff Experience, Purposeful Innovation, and the Power of Clean – to build an EVS program designed to perform today and continuously improve for the future.

People

Patient and Staff Experience

Purposeful Innovation

Power of Clean

People

Investing in the People Who Know Centra Best

Career Pathways in Action

Angie's Story

"I started as a housekeeping aide. With Crothall's support, I've continued to grow as a leader."

See Our Partnership at Carilion Clinic

Project Full Force – Targeted Recruiting Solutions

Our goal is not simply to retain great people – it is to give them opportunities to grow. Crothall’s training, development and career resources help associates build skills, pursue new opportunities and see a future within the organization.

People

Investing in the People Who Know Centra Best

Centra’s EVS team brings invaluable experience, institutional knowledge, and connection to the communities you serve. Our transition approach starts by prioritizing those associates and giving them access to expanded training, development, career pathways, and resources. 

Career Pathways in Action

Angie's Story

"I started as a housekeeping aide. With Crothall's support, I've continued to grow as a leader."

Our goal is not simply to retain great people. It is to give them opportunities to grow. Crothall’s training, development, and career resources help associates build skills, pursue new opportunities, and see a future within the organization.

See Our Partnership at Carilion Clinic

Project Full Force

Patient and Staff Experience

Making Cleanliness Visible and Care Personal

A clean environment is one of the most visible expressions of care. Our goal is to make EVS a measurable contributor to the experience of Centra’s patients, families, nurses and staff.

Through Positive Impressions, EVS associates receive structured training in the behaviors that help patients feel cared for and confident in their environment. Leadership visibility, rounding, coaching and ongoing measurement reinforce those standards.

View Nurse Engagement Case Study
Stronger EVS and nursing collaboration enables shared accountability, clearer communication and faster service.
View Nurse Engagement Case Study

Experience That Delivers Results

0 %

Improvement in HCAHPS
cleanliness scores

Minute
0

discharge turnaround times for six consecutive years

View Power of Clean case study

Experience That Delivers Results

0 %

Improvement in HCAHPS
cleanliness scores

minute
0

discharge turnaround times for six consecutive years

View UofL Case Study

Explore More

Discover Our ED Concierge Approach

Learn About Journey Mapping

Purposeful Innovation

Technology With a Purpose

We believe innovation should begin with a simple question: What problem are we trying to solve? 

Our approach focuses on technology that creates measurable value by improving quality, safety, efficiency, visibility or the patient and staff experience. 

Connected Operations and Visibility

Crothall will introduce Elevra, our internally developed task management platform, to provide greater visibility into EVS activity, improve deployment of resources and strengthen accountability for performance. 

From Insight to Action

By connecting technology, data and daily operations, leaders gain clearer visibility, respond sooner and make more informed decisions.

Connected Operations

Elevra brings task management, inspections, rounding, reporting and service visibility into one platform.

Smarter Support With AI​

Compass Healthcare GPT makes it easier to solve challenges, share knowledge and work more efficiently.

Power of Clean

Consistency You Can See. Standards You Can Measure. That’s the Power of Clean

Benchmarking

Meet the Team

Mike Villani

CEO, Crothall Healthcare 

With more than 30 years of operations experience within the company, Mike brings a wealth of knowledge and a growth mindset to his position as CEO. He moved into the role in April 2025 after serving as president of Crothall’s largest environmental services operating division for four years.  

Mike is known for his entrepreneurial spirit and strong focus on client relationships. His dedication to operational excellence and collaboration across service lines has driven the company’s growth and enhanced its market position. Mike has been recognized for managing a complex market, achieving consistent growth and fostering strong client relationships. He has expanded opportunities beyond the EVS business by integrating Compass Healthcare service lines with key customers. Additionally, his leadership was instrumental in transforming the Javits Center into a temporary hospital during the COVID-19 pandemic, and he’s also credited with establishing and expanding Crothall’s sterile processing service line. 

Brian Dunn

VP of Business Development 

Brian works collaboratively with hospitals and health systems to develop solutions that improve the experiences of patients, caregivers and associates. He brings more than 20 years of experience with Compass Healthcare and has held leadership roles in both regional and national business development. 

Throughout his career, Brian has supported the growth of a broad portfolio of healthcare services, including food and nutrition, environmental services, laundry and healthcare technology solutions. His experience in strategic planning, contract development and relationship management allows him to help clients identify practical opportunities to strengthen performance while supporting their broader organizational goals. 

Brian earned a degree in finance from the University of Illinois and an MBA from Samford University.

Kate Hart (Lorenz)

VP of Human Resources

Kate leads the New Business Human Resources team and oversees the people strategy supporting new business growth and associate transitions. During her eight years with the company, Kate has held several HR leadership roles, with much of her career focused on building a best-in-class transition experience for frontline associates joining the organization through new business partnerships. 

Kate leads a team dedicated exclusively to supporting associates throughout the onboarding and transition process. By combining standardized best practices with a personalized, high-touch approach, her team helps new associates navigate change with clarity and confidence while building an early connection to the organization and its culture. 

Based in Charlotte, North Carolina, Kate brings expertise in change management, workforce integration and employee engagement. Her leadership has helped thousands of associates successfully transition into the organization while supporting business continuity and strengthening trust during periods of significant change. Through her work, Kate helps ensure growth is supported by a thoughtful people strategy that creates a positive experience for associates from the very beginning.

Angie Jamison

Unit Director of Environmental Services

Angela supports daily operations, team performance and the delivery of a clean, safe and welcoming healthcare environment. She brings decades of healthcare experience and a strong commitment to service, staff development and operational excellence. 

Angela has spent the majority of her career at Carilion Clinic Roanoke Community Hospital, progressing through a variety of patient care and support services roles before advancing into environmental services leadership. Her experience includes leading large teams, managing staffing and schedules, conducting quality inspections, overseeing supplies and daily operations, and collaborating closely with hospital leaders. Throughout her career, she has focused on building strong teams, mentoring employees and maintaining high standards of service, safety and integrity. 

Angela’s extensive experience across dietary services, patient care and environmental services provides her with a unique understanding of how healthcare support services contribute to the overall patient, caregiver and staff experience.

Gabrielle Almonte

Senior Regional Experience Director

Gabrielle partners with operational leaders and healthcare teams to strengthen patient experience, build service-focused cultures and create meaningful connections throughout the patient journey. During more than six years with Compass Healthcare, she has supported operations and led teams across multiple markets, with significant experience in South Carolina, Virginia and Georgia. 

Gabrielle has built much of her career on advancing patient experience strategies and helping teams translate service expectations into consistent, sustainable practices. As a corporate support traveler for patient experience, she worked with healthcare teams across the country to standardize and implement patient experience programs, strengthen best practices and support long-term adoption. Her work in this role established her as a recognized patient experience resource across the organization. 

Gabrielle believes exceptional experiences begin with strong human connections. She is passionate about developing people, fostering collaboration and helping frontline teams understand the impact they have on patients and families. Through coaching, relationship building and operational partnership, she helps create environments where associates feel empowered to deliver compassionate, patient-centered service and healthcare organizations can achieve lasting improvements in the experience they provide.

Molly Bailey, RN, BSN

National Director of Clinical Engagement

Molly works alongside healthcare leaders, nursing teams and frontline caregivers to create environments that support exceptional patient care. Drawing on extensive clinical and healthcare leadership experience, she brings a caregiver perspective to operational discussions and helps connect the needs of nursing teams with practical solutions that improve the care environment. 

Throughout her work, Molly partners with clinical and operational leaders to identify opportunities to improve workflow, strengthen communication and reduce non-clinical barriers that can take caregivers away from the bedside. Her approach focuses on understanding the day-to-day experiences of nurses and finding meaningful ways to support their ability to focus more time and attention on patient care. 

Molly is passionate about building strong partnerships between nursing and support services. By bringing caregivers and operational teams together, she helps identify opportunities to enhance safety, efficiency and service while creating a more supportive environment for healthcare teams. Her work reflects a commitment to caring for those who care for others and helping nurses, patients and healthcare organizations thrive together.

Sophia McCrae

VP of Operational Strategy

Sophia leads strategies designed to improve operational consistency, advance innovation and strengthen the experiences of patients, families and healthcare teams. With more than 19 years of experience in hospitality and healthcare, Sophia brings a unique perspective that combines service excellence, operational strategy and data-driven decision making.
 
Throughout her career with Compass Healthcare, she has held national leadership roles focused on patient experience and organizational improvement. As national director of patient experience, she supported nearly 200 patient experience leaders across the Eastern United States and helped develop and implement Positive Impressions, a platform designed to amplify the patient voice and translate feedback into meaningful action. She also played a key operational role in Compass Healthcare’s response at the Javits Center in New York City during the COVID-19 pandemic.
 
Today, Sophia focuses on developing sustainable standards and innovative solutions that help healthcare organizations improve performance while maintaining a strong focus on people. She also supports strategic partnerships designed to strengthen patient and nursing experiences, improve satisfaction, and support long-term retention.
Sophia earned her Bachelor of Science from Long Island University and began her career with The Ritz-Carlton, where she developed a strong foundation in leadership, hospitality and service excellence.

Karen Anderson

National Director of Workforce Optimization 

Karen helps healthcare leaders rethink workforce challenges and develop practical, people-centered solutions that strengthen employee engagement, operational performance and the overall healthcare experience. Her background in hospital operations and national workforce leadership gives her firsthand insight into the challenges facing both leaders and frontline teams. 

Throughout her career, Karen has focused on workforce strategy, organizational transformation and the adoption of new ways of working. She leads initiatives across the employee life cycle, including recruitment, onboarding, engagement, retention, productivity and long-term workforce sustainability. As the national leader of Project Full Force, she helps organizations look beyond vacancy rates to better understand workforce health and identify opportunities to improve the employee experience. 

Karen also supports the continued expansion of Elevra, Compass Healthcare’s workforce ecosystem, across the Crothall portfolio. A key focus of her work is Tasks, a workforce optimization solution with Elevra that helps leaders use labor data to better align resources with the services and experiences that matter most to clients, patients and visitors. 

Karen believes successful innovation depends as much on people and adoption as it does on technology. She partners with healthcare and operational leaders to turn new ideas into sustainable practices that support associates and improve the environments they serve.

J. Lucas Paxton

Resident Regional Manager

Lucas provides operational leadership supporting Carilion Clinic and hospital systems across Virginia and North Carolina. He brings more than eight years of healthcare leadership experience, with a background spanning environmental services, patient throughput and clinical transport. 

Throughout his career, Lucas has focused on improving hospital operations through process improvement, technology and strong team leadership. His experience includes implementing environmental services models that improve patient access and turnaround times, developing technology-based solutions for real-time operational oversight, supporting regulatory readiness and managing the financial performance of a multifacility portfolio. He has also worked closely with interdisciplinary teams to strengthen patient flow, operational efficiency and the patient care environment. 

Lucas earned a Bachelor of Science in health sciences from Jefferson College of Health Sciences and completed project management studies through the Project Management Institute.

Dan Hogan

RVP, Crothall

Dan brings more than 35 years of experience in healthcare and facilities operations. Throughout his career, he has led complex, multisite operations across healthcare, military medical facilities and academic medical centers, with responsibility spanning environmental services, food and nutrition services, and large-scale operational performance. 

Dan began his career in facilities contract management supporting military medical facilities and later expanded his leadership responsibilities at the University of Texas Medical Branch, where he oversaw retail and patient food operations across the campus. He went on to lead healthcare operations across Texas and Louisiana before joining Crothall Healthcare in 2007 as a regional director of operations. 

Since joining Crothall, Dan has held progressively broader leadership roles, including senior regional director and Vice president of operations. His experience leading teams across multiple states gives him a strong understanding of the operational, workforce and client relationship challenges facing healthcare organizations. He is recognized for building high-performing teams, strengthening operational consistency and developing trusted partnerships with clients. In 2017, Dan was honored as RDO of the Year for his leadership and contributions to the organization.

Built for Centra. Positioned for What Comes Next.

Let’s Build What’s Next

This partnership represents more than a change in EVS management. It is an opportunity to combine Centra’s people and culture with Crothall’s leadership, resources, proven programs, technology and operating expertise. 

Together, we can build an EVS program that delivers the right balance of quality, experience, efficiency, innovation and financial stewardship while protecting what matters most: Centra’s people, your culture and the commitment made to the communities you serve.